So as to a continuation on the 1-800 Contacts saga, if you've actually been reading this, you know that on Tuesday, I placed a contact order at 1800Contacts.com because well, I need to be able to see, and I used my last pair. So I requested next day shipping via FedEx. Well Wednesday came and went and I got no shipment from them. So Wednesday night I got online to attempt to check the "status" of my order, only to learn that 1800Contacts had inadvertently "deleted" my order. So I e-mailed 1800Contacts to find out WHY my order was deleted, and I soon thereafter learned that it was deleted because my prescription had expired...back in August of 2001. So WHY had 1800Contacts been sending my contacts to me anyway ever since, up until this week??
And we all know that in order to update a prescription, you have to get an eye exam. Well, in order to get an eye exam, you have to have MONEY...$69 to be precise, according to my usual eye doctor, which I do not have until our tax refund gets here. I could wear glasses until I can order some contacts, but the problemo with that is I DON'T HAVE ANY GLASSES, and I haven't since HIGH SCHOOL!
OH, and then get this, my correspondence back and forth between 1-800-Contacts was getting nowhere. I asked them what am I supposed to do in the meantime since they won't sell me any contacts and I can't afford an eye exam until my tax refund gets here. They sent me this e-mail back:
Dear Candice,
Thank you for replying! Please accept our apologies, but we can't fill an
order for an expired prescription. However, we have a program for
customers who need new eye exams called the Doctor Network. They have some
great promotions and can help you find a doctor with convenient hours in
your area. Please call us toll free at 1-800 CONTACTS (1-800-266-8228) at
your earliest convenience so that one of our customer service
representatives may assist you in setting up an appointment. Our Doctor
Network is through Pearle Vision, Sears Optical, and Target Optical. The
cost is $78 for the eye exam, contact lens fitting, and any follow up
visits. Once you have completed your fitting, our eye-care providers will
give you a copy of your prescription, so that you may order through us.
If we can be of further assistance, please do not hesitate to contact us at
info@1800contacts.com, or call us toll-free at 1-800-CONTACTS
(1-800-266-8228).
We truly appreciate your business and look forward to hearing from you
again!
Sincerely,
Jason
1-800 CONTACTS
Customer Service Representative
I don' t know whether to laugh or to cry at that. I mean, what part of "I don't have the money for an eye exam" do you not understand? The "I don't have the money" or the "I don't have the money"??? And what's worse is that it's $78, which if I know anything about math, that's MORE than MY regular eye doctor. And I don't need a "fitting". I have been wearing contacts since the 10th grade and I KNOW how to put them in and take them out.
SLAP!!! (That one's for YOU, Jason.)
Last week when we found out we were getting a nice little chunk of change back from the IRS, we decided that one of the things we wanted to use the money for is to get glasses for us both. But in the meantime, I thought I could go onto 1800Contacts's nice little website and order some more contacts, like I've always done for the past 3 and a half years, without a problem. WRONG!
So I got on the phone this morning with my eye doctor's office. I was informed that there is a "law" that no one is allowed to sell to the consumer any contacts with an expired prescription. Well DUH, but like how long does it take for one to "expire"? If it had expired in August 2001, why was 1800Contacts continuing to sell them to me? Well, I have an answer to THAT question, too. 1800Contacts said that in the last 3 and a half years, every time they attempted to call my eye doctor's office, they didn't get an answer...up until TUESDAY. So then I was thinking WHY weren't they answering the phone all that time, and why did they decide to answer it on Tuesday? Purely retarded! Oh, and did you know that contacts are considered a "controlled substance"? WTF?!?!? So after being on the phone with two different people at my eye doctor's office, them telling me "There is nothing I can do", and me being put on hold about 4 separate times, and explaining to them that I cannot SEE TO DRIVE and I have two little kids, and I'm waiting on my tax refund so I can AFFORD a freaking eye exam, they FINALLY agreed to give me a "trial pair" of contacts with the understanding that I WILL make an appointment for an eye exam. And I was supposed to go clean my mom's house today, too, and make a little money. But I can't do much of a good job cleaning if I can't see the dirt!! Which I'll probably want to run away from home when I can see how dirty my house is!
It is really funny when I think about it now because she's like "We can't give you any more contacts until you come in for an eye exam" and I'm like "How can I see to drive there to my exam if I don't have any contacts?" and then she kept asking me if I have any glasses, and I told her "I haven't had glasses since highschool and they won't fit my head because I've had 2 babies and gained 50 lbs!!!!!!" It reminds me of an old episode of the Carol Burnette show I saw years ago. Carol Burnette goes to the post office to pick up her mail. Well, they asked to see a driver's license, and she shows it to them. Well, her license was expired and so they wouldn't give her her mail because it was expired. Then they made her go to a driver's license class, which was terrible because they sent her to the wrong class and it was all in Spanish. Well, after all of this, she finally got a new driver's license. So she went back to the post office to get her mail, presented her new license, and guess what one of her pieces of mail was?? Her new driver's license that had been mailed to her already!!! AHH! It's like YOU CAN'T GET THERE FROM HERE!!!
Welcome to my life!!!